Contact Us

This page explains how to get in touch with the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs an operator, a regulator or a support charity rather than a review site. If you are researching Curaçao casinos not on GamStop and something on our pages looks wrong, out of date or unclear, we want to hear about it.

The quickest route is email. Write to the editorial address published on donesmart.com and put the casino name in the subject line — for example "Betmica bonus terms" or "Zombillion withdrawal times". Include the page you were reading, the date you read it, and a screenshot if you have one. We read everything, but we prioritise messages that flag a factual error over general enquiries.

What our team can and cannot do

We are an independent research and comparison publisher. We do not operate casinos, hold player funds, process payments or have access to anybody's account. That boundary matters, because it decides which of your problems we can actually move.

Contact us about	Contact someone else about
Factual errors in a review or comparison table	A blocked or locked casino account
Bonus terms that have changed since we published	A pending withdrawal or KYC document request
Payment methods listed that no longer work for UK customers	A bonus you believe was wrongly voided
Broken links, missing pages or display problems	Self-exclusion requests at an individual site
Press, partnership and advertising enquiries	Gambling harm, debt or urgent welfare concerns
Suggestions for casinos or topics to research	Tax questions about winnings

If your issue sits in the right-hand column, the sections below point you to the people who can act on it.

Where commercial relationships sit

Non Gamstop Casinos may earn a commission when a reader opens an account through a link on this site. Those arrangements pay for the research; they do not decide who appears, in what order, or what we say about them. Our rankings are editorial ratings produced from published terms and site checks, not customer-review scores, and no operator has been given sight of a write-up before publication. If you think a page reads as though it were bought, tell us and quote the sentence — that is exactly the sort of message we want.

Reporting a problem with a casino we list

We cannot resolve an account dispute for you, but we do log complaints and they feed into our ratings. A useful report includes the operator name, the date, the amount involved, the payment method, and what the casino's support team told you. Before you write to us, work through the operator's own complaints procedure — most publish one in their terms and give it a defined response window, commonly up to eight weeks, after which they should refer you to whichever alternative dispute resolution body their licence names.

1. Raise it in writing with the casino's support team and keep the ticket reference.
2. Ask for a formal complaint escalation if the first reply does not settle it.
3. Request the name of the operator's ADR provider and the licensing authority reference.
4. Send us the outcome so we can reflect it in our coverage of that site.

The sites our readers ask about most

Most incoming mail concerns a handful of operators from our non GamStop casino rankings. Short notes on the three we are asked about most often, so you know what we already hold on file before you write.

Betmica

Our highest-rated listing, largely because its slots catalogue is broad and it operates in pounds for British customers rather than forcing a conversion at every deposit. The headline is a 570% welcome offer up to £5,700 plus 270 free spins, and that figure is only reachable by staking a substantial amount of your own money across the qualifying deposits — read the wagering multiple, the maximum bet allowed while a bonus is live, and any cap on what you can cash out from spin winnings before you opt in. The limitation: a percentage that size almost always comes with a long playthrough, so treat it as extra playing time rather than as value you can withdraw.

Kikibet

Listed for its payment spread and a welcome package of 350% up to £5,555 with 300 free spins, split across early deposits rather than paid in one lump. It draws questions from readers using e-wallets and crypto, where deposit crediting and withdrawal timing behave differently from a debit card. The limitation: free spins usually arrive in daily tranches on named games and expire quickly, so a slow week can cost you most of them.

Betninja

A flatter, more legible offer — £1,000 in bonus funds and 100 free spins for new players — which is why we keep recommending it to readers who find percentage stacking confusing. It suits smaller deposits better than the four-figure packages above. The limitation: the ceiling is lower, so higher-stakes players will find the bonus runs out well before their session does, and cashback or reload promotions matter more to them than the signup offer.

Money questions we get asked before signing up

Reading our pages costs nothing. The money starts with the casino, and the mechanics are worth understanding before you email us about them.

• Minimum deposits — typically a low double-figure sum in pounds, but bonus qualification thresholds are often higher than the site minimum. Check both numbers.
• Debit cards — the default for UK players. Credit cards are prohibited for gambling in Great Britain, and reputable overseas sites follow suit.
• E-wallets and prepaid vouchers — fast to fund, but many bonuses exclude certain wallets from qualifying. PayPal availability is patchy at offshore casinos, so verify it on the cashier page rather than assuming.
• Bank transfer — slower in both directions, usually the fallback for larger withdrawals.
• Cryptocurrency — offered by several sites we cover, including CoinPoker; it removes card friction but introduces exchange-rate exposure and no chargeback route.
• Currency conversion — offers quoted in euros, such as WinnerIsland's €1,000 package, Smash Casino's €10,000 slots package, Nightluck's €6,400 and Rivo's 1000% up to €10,000, convert at the operator's rate. Your bank may add its own fee on top.
• Withdrawal limits and timing — daily, weekly and monthly caps are common, and a large win may be paid in instalments. Processing normally begins only after identity verification is complete.

Budget questions, deposit limits and loss limits are covered properly on our responsible gambling page, and the tools described there work whether or not you have contacted us.

What these casinos actually offer

Our mailbag splits roughly along product lines, so it helps to know which part of a site your question belongs to. Slots dominate the catalogues — low-volatility spinners, high-variance releases and progressive jackpots pooled across operators — and RTP figures vary by title and sometimes by the version a casino has installed. Table games cover blackjack, roulette and baccarat in both software and live-dealer form, with live studios streaming in real time and running their own table limits. Mobile play is browser-based at most of the sites listed here, which matters if you are tracking a bonus expiry date while away from a desktop.

Several of these operators also run a sportsbook beside the casino, usually on a shared wallet, which is the second most common source of reader confusion. Sports promotions work differently: free bets carry minimum qualifying odds, accumulators and bet builders may be excluded from some offers, and cash-out settles a bet early at a price that is not the one you took. Casino bonus funds generally cannot be staked on sports, and vice versa — if your email is about a voided bet, say which product it came from.

Licensing, eligibility and what that means for your enquiry

Casinos not on GamStop are licensed outside Great Britain, most commonly in Curaçao. They are not authorised by the UK Gambling Commission, and accepting British customers is not the same thing as being regulated to serve them. The practical consequences: GamStop self-exclusion does not reach these sites, UKGC complaint routes and its dispute machinery do not apply, and the consumer protections you would expect from a British-licensed operator are replaced by whatever the overseas licence requires. That is the single most important fact on this page, and it shapes what we can do when you write to us about a dispute.

You must be 18 or over. Sites still run KYC and identity verification, and source-of-funds checks are normal on larger withdrawals — supplying documents early usually shortens the wait. If you are currently registered with GamStop, the exclusion runs for the period you chose, and the safest course is to leave it in place and use blocking software alongside it. GamCare offers free, confidential support on 0808 8020 133, and the National Gambling Helpline is open around the clock. Our terms and conditions set out the limits of the information published here.

How we assess the sites you ask about

We research operators rather than test them: we read the full bonus terms, check cashier pages for GBP support and UK-available payment methods, confirm licence details where an operator publishes them, note ownership where it is disclosed, and compare wagering multiples, game contribution percentages, maximum bonus bets and cashout caps. Ratings are editorial and reflect that reading, not a player poll. Findings are dated — the checks behind the current listings were completed on 23 September 2026 — and terms change without notice, so the operator's own page always outranks ours. More on the people doing that work is on our about page.

Getting a useful reply

One email with the casino name, the page, the date and the specific line you are querying will get a faster and better answer than a general request for advice on where to play. We cannot recommend a site for your circumstances, predict a payout or intervene with an operator. What we can do is correct the record, chase down a term that has changed, and explain a condition you have been asked to accept. If you have read a comparison here and are still unsure, send the question — it is often a sign the page needs rewriting.